Anne-Gaëlle Fauchon
MARKETING MANAGER
Customer Community
Our challenge: gather a community of e-merchant ambassadors to promote our payment solutions
Trusted by +1000 community-led companies
Centralise your product marketing content in one single place to fast-track product adoption.
Deliver the right content to the right customer and provide a fantastic learning experience.
Webinars, tutorials, articles, forums. Stop moving your customers from one platform to another.
Promote a sense of belonging within your customer base.
Host product webinars, share video tutorials and helpdesk articles. Launch and moderate discussions amongst your customers. Learn more
Let your customers discuss in channels or forum, create smart groups of customers and share video tutorials, news articles or webinars. Learn more
Build a unified communication channel, share best practices and news in videos, articles or forums and centralise all your content in a content library. Learn more
of SaaS users favour self service experiences
support cost reduction through community-led ticket resolution
average number of accounts managed by any single CSM
Seamlessly connect your community platform to your CRM and communication tools.
Yet another web agency? Not quite.
Success comes with the right mix of expertise: design, growth, event marketing, content.
In the launch phase and beyond, tap into our Community Studio to fast track your project.
Audit your existing community
Define your go-to-community strategy
Align and train all your stakeholders
Setup your Home page
Invite your first members
Prepare email templates and other presentation materials
Ready to go
Playbook
Launch