MeltingSpot - Customizable community platform | Product Hunt

Time to scale your customer success

The best customer community platform to fast track activation and retention. One central place to educate your customers, create a direct communication line with them, share content and promote self-service support.
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Trusted by +1000 community-led companies

Boost self-service sales

Centralise your product marketing content in one single place to fast-track product adoption.

Accelerate Customer
Education

Deliver the right content to the right customer and provide a fantastic learning experience.

Build a seamless Customer Experience

Webinars, tutorials, articles, forums. Stop moving your customers from one platform to another.

Get closer to your customers

Promote a sense of belonging within your customer base.

1 in 2 SaaS is facing activation issues.
You don't have to.

Don't expect customers to engage with your brand on social media, or read your emails. Cutting through the noise is incredibly hard. Your customers expect a personalised experience: they want to be listened to, learn how to use your product, influence your roadmap, connect with peers or experts. What if you could build a safe place to attract your customer attention, deliver personalised content, and engage with them?
Out with unscalable and outdated customer success practices. In with community.

Our most popular use cases

SaaS: Build an Academy for your customers

Host product webinars, share video tutorials and helpdesk articles. Launch and moderate discussions amongst your customers. Learn more

Consultancies: Communicate differently with your customers

Let your customers discuss in channels or forum, create smart groups of customers and share video tutorials, news articles or webinars. Learn more

Vendors, Retailers: Build your Reseller community

Build a unified communication channel, share best practices and news in videos, articles or forums and centralise all your content in a content library. Learn more

Our most popular use cases

SaaS: Build an Academy for your customers

Host product webinars, share video tutorials and helpdesk articles. Launch and moderate discussions amongst your customers. Learn more

Consultancies: Communicate differently with your customers

Let your customers discuss in channels or forum, create smart groups of customers and share video tutorials, news articles or webinars. Learn more

Vendors, Retailers: Build your Reseller community

Build a unified communication channel, share best practices and news in videos, articles or forums and centralise all your content in a content library. Learn more

Get startedBook a demo

Discover existing Spots

Brand Community
Customer community
Professional network community

One single platform. Multiple returns.

0%

of SaaS users favour self service experiences

-0%

support cost reduction through community-led ticket resolution

x0

average number of accounts managed by any single CSM

Connect with all your favorite tools.

Seamlessly connect your community platform to your CRM and communication tools.

Change the game in no time
with experts from our Studio

Yet another web agency? Not quite.
Success comes with the right mix of expertise: design, growth, event marketing, content.
In the launch phase and beyond, tap into our Community Studio to fast track your project.

Project Management

We work out the best possible strategy, implement tools and develop all necessary materials prior to your launch.

Audit your existing community

Define your go-to-community strategy

Align and train all your stakeholders

Launchpad

We support your member acquisition & invitation process. Source the right experts to join your Spot and discuss with your members.

Setup your Home page

Invite your first members

Prepare email templates and other presentation materials

Event marketing

Events are the backbone of your community plans. We can organise your first conferences, webinars or talks.

Secure speakers for your first live events

Launch participant acquisition campaigns

Send teasers and invitations to your community members

Content

Designs, articles, playbooks, videos, tutorials… creating content is time-consuming so our designers can do it for you.

Produce articles and playbooks following your brief

Design visuals for your Spot Homepage, posts or documents

Create video how to's or bite-sized video content

Learn more

See what these happy users have to say 😍

Document

Anne-Gaëlle Fauchon

MARKETING MANAGER

Customer Community

Our challenge: gather a community of e-merchant ambassadors to promote our payment solutions

We had two objectives: turn our power users into ambassadors, and centralise content to showcase products and use cases.

Margot Alliod

B2B MARKETING MANAGER

Customer Community

Our challenge: boost indirect sales through best-in-class partner engagement!

We have a partner ecosystem we wanted to engage on a regular basis to introduce our new features, and share best practices. We brought them together in a Spot, which was very much appreciated by our teams but also our partners.

Lucie Cottereau

MARKETING OFFICER

Customer Community

Our challenge: turn my users into ambassadors to improve customer satisfaction, increase retention and drive referrals.

Not only did MeltingSpot offer a super intuitive platform to host my regular user events, the Support team also provided best-in class community expertise and support every step of the way.

Anne-Gaëlle Fauchon

MARKETING MANAGER

Customer Community

Our challenge: gather a community of e-merchant ambassadors to promote our payment solutions

We had two objectives: turn our power users into ambassadors, and centralise content to showcase products and use cases.

Margot Alliod

B2B MARKETING MANAGER

Customer Community

Our challenge: boost indirect sales through best-in-class partner engagement!

We have a partner ecosystem we wanted to engage on a regular basis to introduce our new features, and share best practices. We brought them together in a Spot, which was very much appreciated by our teams but also our partners.

Lucie Cottereau

MARKETING OFFICER

Customer Community

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Customer Community

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Document

Killian Tallin

CREATOR

Brand Community

Our challenge: create a purpose-based community, far from social media noise, and ultimately monetise this community with premium gated content

I had so much fun bringing together my community of 3000+ members for my large annual event. I really enjoyed using MeltingSpot and the support team did an amazing job to help me get started.

Rabia Ider

FIELD MARKETING MANAGER

Brand Community

Our challenge: create a community of HR managers and radically change the way we run lead generation with a "value first, marketing second" approach

We have a product suite of 4 different softwares. MeltingSpot helped me organise all my webinars in one single place, and make sure the right content is presented to the right prospects.

Grégoire Cléry

SENIOR TEAM LEAD

Brand Community

Our challenge: grow a powerful base of referring partners to boost indirect sales.

Keeping our partners close to our heart with best-in class content, discussion forums, and workshops really helped drive partner enablement.

Killian Tallin

CREATOR

Brand Community

Our challenge: create a purpose-based community, far from social media noise, and ultimately monetise this community with premium gated content

I had so much fun bringing together my community of 3000+ members for my large annual event. I really enjoyed using MeltingSpot and the support team did an amazing job to help me get started.

Rabia Ider

FIELD MARKETING MANAGER

Brand Community

Our challenge: create a community of HR managers and radically change the way we run lead generation with a "value first, marketing second" approach

We have a product suite of 4 different softwares. MeltingSpot helped me organise all my webinars in one single place, and make sure the right content is presented to the right prospects.

.

.

Our challenge: create a community of HR managers and radically change the way we run lead generation with a "value first, marketing second" approach

.

Grégoire Cléry

SENIOR TEAM LEAD

Brand Community

Anne-Gaëlle Fauchon

Marketing Manager

Resellers Community

My goal: gather a community of e-merchant ambassadors to promote our payment solutions

Margot Alliod

MARKETING MANAGER

Partners Community

My goal: boost indirect sales through best-in-class partner engagement!

Lucie Cottereau

MARKETING OFFICER

User Community

My goal: turn my users into ambassadors to improve customer satisfaction, increase retention and drive referrals.

Killian Tallin

CREATOR

Creators Community

My goal: create a purpose-based community, far from social media noise, and ultimately monetise this community with premium gated content

Rabia Ider

Marketing Manager

Prospects Community

My goal: create a community of HR managers and radically change the way we run lead generation with a "value first, marketing second" approach.

Grégoire Cléry

SENIOR TEAM LEAD

Prospects Community

My goal: grow a powerful base of referring partners to boost indirect sales.

These resources will help you get started

Customer community Playbook: Tips and tricks to get your community off the ground
For all beginner community builders looking for a guide to get started right away.

Ready to go

Launch

Customer community: how to create your own?
How do you build a customer community? Where do you start, and what are the benefits of community marketing?

Learn

Launch

[Ebook] From Webinar to Community: Only one step… which we help you take!
For those who want to turn their distracted webinar audience into year-round clients.

Ebook

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