Time to scale your customer success

The best customer community platform to let your customers self educate with webinars, curated content, discussion forums... all in one place. You no longer need an army of CS managers to meet your customer's expectations.

Create Spot Book a demo

Trusted by +1000 community-led companies

Boost self-service sales

Centralise your product marketing content in one single place to fast-track product adoption.

Accelerate Customer
Education

Deliver the right content to the right customer and provide a fantastic learning experience.

Build a seamless Customer Experience

Webinars, tutorials, articles, forums. Stop moving your customers from one platform to another.

Get closer to your customers

Promote a sense of belonging within your customer base.

1 in 2 SaaS is facing activation issues.
You don't have to.

Don't expect customers to engage with your brand on social media, or read your emails. Cutting through the noise is incredibly hard. Your customers expect a personalised experience: they want to be listened to, learn how to use your product, influence your roadmap, connect with peers or experts. What if you could build a safe place to attract your customer attention, deliver personalised content, and engage with them?

Out with unscalable and outdated customer success practices. In with community.

SaaS: Build an Academy for your customers

Host product webinars, share video tutorials and helpdesk articles. Launch and moderate discussions amongst your customers. Learn more

Consultancies: Communicate differently with your customers

Let your customers discuss in channels or forum, create smart groups of customers and share video tutorials, news articles or webinars. Learn more

Vendors, Retailers: Build your Reseller community

Build a unified communication channel, share best practices and news in videos, articles or forums and centralise all your content in a content library. Learn more

Build an Academy for your SaaS

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Communicate differently with your Customers (Consult)

Let your customers discuss in channels or forum, create smart groups of customers and share video tutorials, news articles or webinars. Learn more

Build a resellers academy for your Indirect sales

Build a unified communication channel, share best practices and news in video, articles or forums and centralise all your content in content library. Learn more

Create Spot Book a demo

Discover existing Spots

Brand Community

Customer community

Professional network community

One single platform. Multiple returns.

of SaaS users favour self service experiences

-0%

support cost reduction through community-led ticket resolution

average number of accounts managed by any single CSM

Connect with all your favorite tools.

Seamlessly connect your community platform to your CRM, ticketing and roadmapping tools.

Change the game in no time
with experts from our Studio

Yet another web agency? Not quite.
Success comes with the right mix of expertise: design, growth, event marketing, content.
In the launch phase and beyond, tap into our Community Studio to fast track your project.

Project Management

We work out the best possible strategy, implement tools and develop all necessary materials prior to your launch.

Audit your existing community

Define your go-to-community strategy

Align and train all your stakeholders

Launchpad

We support your member acquisition & invitation process. Source the right experts to join your Spot and discuss with your members.

Setup your Home page

Invite your first members

Prepare email templates and other presentation materials

Event marketing

Events are the backbone of your community plans. We can organise your first conferences, webinars or talks.

Secure speakers for your first live events

Launch participant acquisition campaigns

Send teasers and invitations to your community members

Content

Designs, articles, playbooks, videos, tutorials… creating content is time-consuming so our designers can do it for you.

Produce articles and playbooks following your brief

Design visuals for your Spot Homepage, posts or documents

Create video how to's or bite-sized video content

Setup your Home page

Secure speakers for your first live events

Write an article following your brief

Audit your existing community

Setup your Home page

Secure speakers for your first live events

Write an article following your brief

Define your go-to-community strategy

Invite your first members

Launch participants acquisition campaigns

Design visuals for your Spot Homepage, posts or documents

Align and train all the stakeholders

Prepare email templates and other presentation materials

Send teasers and invitations to your community members

Create video how to's or bite-sized video content

Learn more

See what these happy users have to say 😍

Document

Anne-Gaëlle Fauchon

MARKETING MANAGER

Customer Community

Our challenge: gather a community of e-merchant ambassadors to promote our payment solutions

We had two objectives: turn our power users into ambassadors, and centralise content to showcase products and use cases.

Margot Alliod

B2B MARKETING MANAGER

Customer Community

Our challenge: boost indirect sales through best-in-class partner engagement!

We have a partner ecosystem we wanted to engage on a regular basis to introduce our new features, and share best practices. We brought them together in a Spot, which was very much appreciated by our teams but also our partners.

Lucie Cottereau

MARKETING OFFICER

Customer Community

Our challenge: turn my users into ambassadors to improve customer satisfaction, increase retention and drive referrals.

Not only did MeltingSpot offer a super intuitive platform to host my regular user events, the Support team also provided best-in class community expertise and support every step of the way.