MeltingSpot | The Best Learning Experience for your Customers

Transform Customer Education in 5 Steps

Identify critical steps on your Customer Engagement Journey.

Use all our resources, our community, and our collective of experts to define your strategy.

Understand

Plan

Map your relevant content to facilitate customer progress.

Define what is still needed to give your customers the best learning experience. You can whip up tons of content with MeltingSpot

Ebooks

forums

webinars

Helpdesk

Need Inspiration? Explore Now

Create your Customer Education Hub in just 2 minutes.

Stop redirecting your customers to external platforms to access your content. Keep them right within your product.

100% embeddable

Seamless experience

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Create customer groups to deliver personalised cohort-based learning.

All your customers don’t have the same level of maturity. Manage access using our smart group and audience management advanced capabilities.

smart search

Dashboards

activity log

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Use widgets to drop content snippets right inside your product.

Learning shouldn't be a one-size-fits-all experience. With our widgets, everyone can learn at their own pace when the content is accessible right where they need it.

Right content

Right Audience

right MomenT

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FAQ

What is the ROI of MeltingSpot? Better Activation, Retention and Productivity of the CS Team.

Product adoption x3 (activation of the freemium customers and retention of the paying ones)
-50% reduction in support tickets
+30% efficiency of the CS team
Client expansion (reduced churn + upsells)How long does it take to implement? From 2 hours to 2 days.

How long does it take to implement? From 2 hours to 2 days.

You need to consider two things:

The content creation.Unless you're just starting out, you likely have already created a lot of content (from your sales team to your CS team to marketing and even product teams). The beauty of MeltingSpot is bringing all your content together in one place, accessible to all your customers within your interface rather than “sending them” to different platforms.
The platform deployment.This is very quick and variable depending on the teams, your available content and the features you want to implement (webinars, forums, hub resources, widgets…). Some will take 2 to 3 hours to bring all their content, create their homepage and deploy 3 widgets while others may prefer 2 days to bring more content into the platform and deploy 100 widgets.
In any case, we assist you from A to Z and can even take over some actions you'd like to delegate.

How long does it take to implement? From 2 hours to 2 days.

You need to consider two things:

- The content creation.Unless you're just starting out, you likely have already created a lot of content (from your sales team to your CS team to marketing and even product teams). The beauty of MeltingSpot is bringing all your content together in one place, accessible to all your customers within your interface rather than “sending them” to different platforms.
- The platform deployment.This is very quick and variable depending on the teams, your available content and the features you want to implement (webinars, forums, hub resources, widgets…). Some will take 2 to 3 hours to bring all their content, create their homepage and deploy 3 widgets while others may prefer 2 days to bring more content into the platform and deploy 100 widgets.
Client expansion (reduced churn + upsells)

Do I need a developer to integrate MeltingSpot into my interface? No.

For embedding an academy or community, you only need to integrate a simple 2-line script into your header, accessible to anyone managing your interface (product, website or webapp).
For SSO, unless there are specificities in your codebase, the deployment is quite simple (a JS snippet copied into your codebase).
For widgets, again, you just need to integrate simple scripts where you want the widget to appear, with everything else managed from the MeltingSpot admin panel.

Does MeltingSpot offer an API and integrate with my CRM? Yes.

MeltingSpot integrates with all tools in the Sales / CS / Support stack through webhooks you can manage from the platform. This sync works from MeltingSpot ⇒ HubSpot / Salesforce / Planhat, but we're working on native integration with the leading tools in the market (S2 2024).

Widgets: What are they?

MeltingSpot widgets create bridges between a product and associated educational content, enabling users to quickly and autonomously increase their skills. It's time to scale your customer education from your product!

Widgets: What are the benefits for a user?

Smoother user journey, unified experience, no need to switch between tools for information.
Faster and self-service education, available whenever the member wants, not just when their CSM is available.
Relevant content, as it is shown at the right place and to the right user, leading to a stronger interest

Widgets: What are the benefits for an admin?

Keep customers returning to your product / prospects returning to your website.
Reduce user onboarding and time-to-activate by educating them as they discover the product / service.
Enable more self-service use of your product: 75% of SaaS users want to be autonomous in using a tool → possible if they're given access to the right resources at the right place and time!
Save time communicating about new content, quickly update the widget from your MeltingSpot admin panel to highlight new resources.
Create entry points to the academy and other content.
Maximize customer engagement.
Offer additional services to the user —> reduces churn and promotes upsells
Personalized education: the content seen differs depending on the member's group (maturity, use case, jobtitle…)
This feature is particularly interesting for freemium, tech-touch, low-touch clients you want to activate and move to a higher plan without dedicating too many CS resources. Premium experience guaranteed!

Widgets: "Won't it overlap with my Intercom widgets?"

No, you can certainly keep your Intercom widgets as they complement MeltingSpot ones. Intercom helps users understand how to use your product, not why they should use it. It's a product training and customer care tool, while MeltingSpot is a customer success tool.

We recommend:

Keeping your Intercom help desk and chat support widgets in your product. This ensures good product usage and high customer satisfaction.
Adding MeltingSpot widgets in relevant places to highlight upcoming lives (group onboarding, office hours...), support forums, best practice sharing documents, etc. This ensures quick activation and better retention of your customers.
Once all your product training and customer education resources are in your product, your customer will have no reason to leave. No need to search for answers on Google or the link to a webinar replay in their email...

Widgets: How does it work in practice?

Widgets are iframes showing a list of Spot contents chosen by the admin: upcoming or past lives, discussion channels, topics and forums, or even page and collection links...
The iframe acts as a gateway to the resources: clicking on one of the resources redirects the user to the corresponding page in the Spot. If the Spot is embedded somewhere with redirection enabled, the user is redirected to the corresponding embedded section.
To install a widget on a page, simply add 2 small HTML scripts to the page's code. These scripts are dynamic and will therefore take into account future MeltingSpot updates!
The widget can take one of the following 3 formats: a rectangular frame (see in action) of any size to be placed directly on your page; or a modal (see in action) or a side panel (see in action) overlaying your page that the user can open by clicking a button.
A user will only see in a widget the resources they have normal access to: for example, they will only see a secret document if they are logged in and part of the associated private collection, and open discussion channels if they are logged into the Spot on the page they are on.
For a Spot that has set up SSO authentication and installs widgets within its connected space: it is possible to pass down to the widget script settings the user's authentication token → this will allow users from the connected space to view the widgets as logged-in members of the Spot.

The only Customer LMS designed for CS teams.

Transform Customer Education in 5 Steps

Identify critical steps on your Customer Engagement Journey.

Map your relevant content to facilitate customer progress.

Create your Customer Education Hub in just 2 minutes.

Create customer groups to deliver personalised cohort-based learning.

Use widgets to drop content snippets right inside your product.

FAQ

What is the ROI of MeltingSpot? Better Activation, Retention and Productivity of the CS Team.

How long does it take to implement? From 2 hours to 2 days.

How long does it take to implement? From 2 hours to 2 days.

Do I need a developer to integrate MeltingSpot into my interface? No.

Does MeltingSpot offer an API and integrate with my CRM? Yes.

Widgets: What are they?

Widgets: What are the benefits for a user?

Widgets: What are the benefits for an admin?

Widgets: "Won't it overlap with my Intercom widgets?"

Widgets: How does it work in practice?