Educate your customers
on your product,
in your product.

Our Customer Education Platform offers a comprehensive toolkit to help your customers self-educate with 🎥 webinar 💬 forums , 📚 knowledge base , 🎓 online courses , — and more.

Activate customers 3x faster

Cut support tickets by 50%

Drive additional revenues at low CS effort

Scale Customer Onboarding

Maintaining high-quality onboarding is one of the top challenges that comes with a growing customer base. Time to implement 1:1 many interactions and relieve your CS team workload!

Accelerate Product Adoption

Your customers deserve memorable learning experiences. Offer them the right content at the right time.

Unlock expansion opportunities

Identify high-potential (or at-risk) customers to facilitate renewals and upsells. Pamper your customers, and they will be your greatest ambassadors.

Fix your hottest CS challenges with top notch Customer Education

In-product

Bring customers back to your product

Stop investing in off-site customer education strategies. Deliver in-context learning experiences. Make sure your content gives your customers a good reason to stick around your product.

Single sign-on

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Jonny Tennyson

Head of CUSTOMER EDUCATION

"The place where you support your customer is absolutely central. There is no point piling up resources in a distant downtown library if your customers are not prepared to drive there."

Offer multiple & engaging learning formats

Steer away from static helpdesks. Introduce webinars, forums, and interactive content for a more engaging experience.

Livestreams

forums

Knowledge base

Pauline Fauque

Head OF CUSTOMER success

"By offering diverse learning formats, we ensure that every client finds the learning style that suits them best. This tailored approach has significantly enhanced our customer onboarding and activation processes."

self-service

Deliver best-in-class self service education

Your educational content is all over the place? Bring it all under one roof. Create, organise and update the resources needed to  fast-track product adoption.

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integrations

customisation

analytics

Track customer education efficiency

One central learning hub means easy data management for your team. Gain valuable insights into your customer needs. And plug customer education datas to the rest of your CS stack.

Dashboards

Activity log

audience management

Insights from top CS teams, challenges and priorities.

Our survey of 2000+ CS teams worldwide reveals invaluable insights. Discover trends, best practices, and innovative approaches that top CS teams are employing.

Download ebook

2 minute SURVEY

Join the Fun: Participate in our 'State of the CS Nation' Study!

Customer education is taking a front seat. Take part in the survey and get a sneak preview of the results!

Made with love by a group of seasoned CS professionals

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Deliver in-app and in-context educational content to your customers.

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Build a digital space where your customers can ask all their burning questions.

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Build a digital space where your customers can ask all their burning questions.

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Build a digital space where your customers can ask all their burning questions.

Playbook

This white paper is based on hundreds of interviews conducted in the SaaS sector, better yet, we also exchanged with...

Customer community. How to create your own ?

Do you know what all your customers have in common? You do. Your company gathers them around a common characteristic: consuming your products or services.

CS Nation

Discover CS Nation, our digital Customer Success Community for all CS Leaders.