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Solution

Customer Software Adoption

Customer Software Adoption : Streamline and scale user training

Accelerate customer software adoption with in-app learning. MeltingSpot empowers your users to learn, engage, and master your product directly inside your software—ensuring seamless onboarding, higher engagement, and long-term loyalty.

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Only 20% of softwares features are actually used.
‍MeltingSpot changes the equation.
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4 Use Cases. All about Customer Software Adoption.

Onboard customers seamlessly within your product.
Customer Onboarding

Customer Onboarding

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Support tickets
Time-to-activation

Reduce customer time-to-value by 50%.

Automate success workflows and boost team efficiency.
Digital Customer Success

Digital Customer Success

Increase by 30% the number of customers managed per CSM.

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Low touch automation
Self-service education
Onboard customers seamlessly within your product.
Customer Onboarding
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Support tickets
Time-to-activation

Customer Education

Slash your customer support tickets by 50%.

Drive feature adoption and uncover growth opportunities.
Product Adoption

Product Marketing

Lower your customer churn by at least 30%.

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New features adoption
Key features adoption
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The 4 Pillars of effective customer software adoption

Optimizing customer software adoption is at the heart of MeltingSpot’s mission. Here are the four essential pillars that define an effective customer software adoption strategy, each designed to maximize engagement, accelerate onboarding, and ensure long-term product mastery—all powered by in-app learning.
User Centric

Seamless In-App Onboarding

Deliver seamless onboarding by embedding structured training, courses, and knowledge resources directly inside your software. Help customers get up to speed faster with in-app learning—not just product tours, but real education that drives adoption and mastery.
In-App Learning

Continuous, Personalized In-App Learning

Empower users with ongoing, tailored microlearning and resources that adapt to their needs and behaviors. Make customer software adoption effortless and scalable.
Engagement

From Multiformat Content to Personalized Learning Paths

Engage users with a variety of content formats (webinars, microlearning, …), structured into custom learning paths inside your product.
Analytics

Analytics & Optimization for Adoption

Track user activity, measure adoption rates, and identify bottlenecks with advanced analytics. Continuously refine your customer software adoption strategy for maximum impact.
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Everything, one platform.

Must-Have Features for Effective Customer Software Adoption

Empower your customers with a tailored, in-app learning experience.
Learning Paths
Offer individualized and progressive training.
In-App Widgets
Centralize all training resources directly in your software for seamless access.
Smart Groups
Segment users and trigger custom learning journeys based on real product activity and user profiles.
Content Authoring
Create scalable educational content—live sessions, microlearning, quizzes, forums and more, with or without AI.
Real-Time Analytics
Track user progress, engagement, and knowledge gaps to continuously refine your training.
Integrations (CRM, SSO, API…)
Connect MeltingSpot with your CRM, CS tools, and authentication systems for seamless data sync and user management.
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The Software Adoption Platform powered by In-App Learning
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SOLUTION
Customer software adoption
RESOURCES
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CHEAT SHEETS
Customer trainingProduct trainingCustomer educationCustomer retentionCustomer activationCustomer academyCustomer onboardingCustomer engagement
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