MeltingSpot features
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Tooltips
Deliver contextual hints exactly where users hesitate, helping them complete key actions without errors or confusion.
A field that users regularly fill incorrectly?
A step in a workflow that generates repeated mistakes?
A feature that users struggle to locate or understand?
Forums
Create a space for users to ask questions, share tips, and find peer-validated answer directly inside your software.
Users asking the same question every week?
Teams reinventing the wheel instead of sharing solutions?
Confusion around best practices for a recurring workflow?
Documents
Surface the exact document users need at the exact moment they need it, no more searching across drives or help centers.
A PDF or guideline users never know where to find?
A compliance rule or policy often misunderstood?
A procedure that users repeatedly reference in support tickets?
Tutorials
Guide users through complex actions with step-by-step tutorials delivered directly inside your product.
A critical workflow that only a few users master?
A feature that requires 6+ steps and causes frequent errors?
A process new users consistently fail to complete correctly?
Microlearnings
Reinforce key concepts with short, engaging bursts of training that fit naturally into the flow of work.
A reflex users should build into their daily routine?
A rule that is often forgotten during busy periods?
A good practice that only experts apply consistently?
Learning Paths
Structure progressive learning journeys so every user builds the right skills at the right time. No external LMS required.
A multi-step onboarding sequence users rarely complete?
A set of features users should master in a specific order?
A certification or validation path your teams must follow?
Webinars
Bring live or recorded sessions directly inside your software to engage users without pulling them away from what they’re doing.
A recurrent training session users always miss or forget?
A walkthrough you want to centralize instead of sending links?
A feature launch that needs a short live demo to drive adoption?
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Upskill your teams to master CRMs, ERPs, and all business softwares. Boost productivity, improve user satisfaction, and reduce support requests.
Enable users to independently master your software, accelerating adoption and reducing churn, while freeing your CS team from repetitive, low-value training tasks.
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