No, you can certainly keep your Intercom widgets as they complement MeltingSpot ones. Intercom helps users understand how to use your product, not why they should use it. It's a product training and customer care tool, while MeltingSpot is a customer success tool.
We recommend:
- Keeping your Intercom help desk and chat support widgets in your product. This ensures good product usage and high customer satisfaction.
- Adding MeltingSpot widgets in relevant places to highlight upcoming lives (group onboarding, office hours...), support forums, best practice sharing documents, etc. This ensures quick activation and better retention of your customers.
- Once all your product training and customer education resources are in your product, your customer will have no reason to leave. No need to search for answers on Google or the link to a webinar replay in their email...
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