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Customer STORY
Ingeneo
MeltingSpot allowed us to create a centralized training space, making it easier to manage our training content and ensuring that clients can learn at their own pace. It has significantly improved our onboarding process and reduced support queries.
Claire Haroch, Training and Onboarding Specialist, @Ingeneo
Before integrating MeltingSpot, Septeo (Ingeneo) faced significant challenges in centralizing their training content and ensuring a consistent, accessible learning experience for their clients. "Our content was scattered across multiple platforms. This fragmentation made it difficult to provide structured support and hindered our ability to deliver information consistently," explains Claire Haroch, Training Specialist at Ingeneo.
"MeltingSpot allowed us to centralize everything in one space, creating a clear, dynamic, and scalable Ingeneo Academy."
The need for a unified training space was critical as it enabled Ingeneo to offer consistent and accessible resources, while also streamlining the client onboarding process and improving internal support.
"MeltingSpot allowed us to centralize everything in one space, creating a clear, dynamic, and scalable Ingeneo Academy."
The need for a unified training space was critical as it enabled Ingeneo to offer consistent and accessible resources, while also streamlining the client onboarding process and improving internal support.
How Ingeneo uses MeltingSpot
Today, MeltingSpot serves as the core platform for training and communication at Ingeneo. It hosts the Ingeno Academy, a space designed to guide users through the platform’s features, keep them updated on new functionalities, and offer comprehensive training materials.
"We use MeltingSpot to centralize all of our training materials, including webinars, one-on-one sessions, targeted training capsules, and interactive tutorials," says Claire Haroch. "MeltingSpot has allowed us to move from a fragmented training system to a more proactive, structured learning path for our clients."
"We use MeltingSpot to centralize all of our training materials, including webinars, one-on-one sessions, targeted training capsules, and interactive tutorials," says Claire Haroch. "MeltingSpot has allowed us to move from a fragmented training system to a more proactive, structured learning path for our clients."
Key features Ingeneo uses include:
Ooti uses MeltingSpot to create a variety of valuable content for their clients, including:
- Course and Program Builder: To create role-specific learning paths tailored to the needs of different users.
- Interactive Training Capsules: Short, focused lessons on platform features and industry-specific topics.
- Webinars and Live Sessions: Scheduled to provide both real-time and on-demand training.
- Centralized Content: All training, tutorials, release notes, and documentation are now housed in one space for easy access.
- Custom Branding: The platform’s visual elements are tailored to align with Septeo’s branding, ensuring a consistent user experience.
Examples of Content Created for Users
Septeo (Ingeneo) has developed a wide range of training materials to support its diverse user base, including:
- Onboarding Modules: Step-by-step guides to help new clients understand the core functionalities and workflows of Ingeneo.
- Training Capsules: Focused lessons on specific features, such as how to manage general assemblies or understand co-ownership accounting.
- Webinars: Live and on-demand sessions on critical features and updates.
- Interactive Tutorials and PDFs: In-depth tutorials that walk users through specific tasks and provide best practices.
"We’ve received positive feedback from our clients on the quality of our training capsules and interactive documentation," Claire adds. "Clients appreciate the ability to learn at their own pace, which helps them fully leverage the platform."
Results and trends since launch
Since implementing MeltingSpot, Ingeneo has seen significant improvements in training efficiency and user engagement. "The biggest benefit has been the creation of a centralized training space for our clients," says Claire. "New clients now follow a clear learning path, which reduces confusion and ensures that no important information is missed."
This centralized system has also empowered clients to become more autonomous. "Clients now have the ability to find answers themselves, which has significantly reduced the number of repetitive inquiries and support tickets," Claire explains.
Internally, Ingeneo has also seen improvements in team alignment. "Our teams now use the same knowledge base, which ensures better collaboration and reduces inconsistencies in client support."
This centralized system has also empowered clients to become more autonomous. "Clients now have the ability to find answers themselves, which has significantly reduced the number of repetitive inquiries and support tickets," Claire explains.
Internally, Ingeneo has also seen improvements in team alignment. "Our teams now use the same knowledge base, which ensures better collaboration and reduces inconsistencies in client support."
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