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MeltingSpot Experts

Get in touch and meet our CS, CX and CS Ops Experts.

Alix Fenoll-Wattinne

Customer success at

12+ years experienced customer-centric leader. CS Consultant who helps B2B Saas startups in Europe to define and accelerate their Customer Success strategy internally. Passion for helping Saas Founders and empowering CS Teams across European markets to identify value drivers, to excel in relationship building and to maximize sales opportunities (retention, expansion, upsell/cross-sell and renewals).



Accompagnement stratégique

Implémentation d'outils

Formation / Coaching des équipes

Customerz, c'est le collectif d'experts CSM au service des SaaS B2B. Profitez de la force collective de +30 spécialistes pour structurer et optimiser votre parcours client.

Customer Cross

Customer Cross delivers rapid and durable revenue growth to SaaS companies. Our research based methodology reduces churn, helps to scale customer success and grow recurring revenue. In business since 2023, success since 2002!