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Leverage the power of our customer education platform to shift towards a Low Touch Customer Success strategy. Less effort for your team, more value for your customers.
Scale Customer Onboarding
Maintaining high quality onboarding is one of the top challenges that comes with a growing customer base. Time to implement 1: many interactions and relieve your CS team workload!
Accelerate Product Adoption
Your customers deserve memorable learning experiences. Offer them the right content at the right time.
Increase Upsell & Customer Advocacy
Identify high potential (or at risk) customers to facilitate renewals and upsells. Pamper your customers and they will be your greatest ambassadors...
x3
faster your time to activate
-50%
in support ticket load
+30%
increase in CS team productivity
Unleash the power of Discussions and let your customers ping the community with any question.
Let your customers share tips, learn best practices, and get answers to their burning questions. Reduce the workload on your CS team and enhance the overall customer learning experience.
Upskill your customers through live product sessions, office hours or expert masterclasses.
Stream and record any live event without multiplying tools. Just choose your workshop or webinar topic and let the magic happen in our built-in studio!
Create deeper bonds with your customers through dedicated communication channels.
Helpdesks and chatbots end up building too static and too 1:1 customer relationships. Now is the time to implement less top-down communication channels. Let your customers actively participate in a collaborative environment. Build direct, efficient and tailored interactions with them.
Centralize all your product marketing and education content (tutorials, ebooks, case studies, how to's…).
Over time, you've created so many resources for your customers. We provide you with the right library to store and order them, so that your audience can find the right information at the right time.
Segment your customers and sharpen your activation strategy.
Gain valuable insights to optimize customer education. Create groups and cohorts to offer custom onboarding to your customers.
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IN YOUR PRODUCT
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IN YOUR WEBAPP
IN YOUR WEBSITE
Embed customer education features in any interface with a single code script #LowCode
Stop juggling with countless apps and tools to power up your customer education. Build bridges between MeltingSpot and your CRM, ticketing and roadmap tools.
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Customer Marketing Manager
[EBOOK] Rethink customer onboarding & education
Assist more and more clients, always as effectively as possible. And especially, with less effort...
[GUIDE] Digital Customer Education in 2024
How to keep your end-users engaged? How to fast-track product adoption?...
[REPORT] Insights from 2500+CS Leaders
Delve into the findings of our comprehensive study, "State of the CS Nation"
[EBOOK] Upgrade Your B2B SaaS Onboarding
You never get a second chance to make a first impression.
Top Customer Education Platforms
It is reported that trained customers are 68% more likely to use a product regularly, 56% ...
How to Measure the Success of Your Onboarding Process
Insufficient onboarding causes 40-60% of post-signup users to drop out...
The Best Ways To Customize Onboarding
In this article, we discuss how personalizing onboarding makes a big...
[REPORT] Insights from 2500+CS Leaders
Delve into the findings of our comprehensive study, "State of the CS Nation"
[GUIDE] Digital Customer Education in 2024
How to keep your end-users engaged? How to fast-track product adoption?...
[EBOOK] Rethink Customer Onboarding & Education
Mastering product adoption rate metrics is the key to propelling your product into...
How to Measure the Success of Your Onboarding Process
Insufficient onboarding causes 40-60% of post-signup users to drop out...
What is Product Adoption Rate?
Mastering product adoption rate metrics is the key to propelling your product into...
[REPORT] Insights from 2500+CS Leaders
Delve into the findings of our comprehensive study, "State of the CS Nation"
[GUIDE] Digital Customer Education in 2024
How to keep your end-users engaged? How to fast-track product adoption?...
[EBOOK] Rethink customer onboarding & education
Assist more and more clients, always as effectively as possible. And especially, with less effort...
[GUIDE] Digital Customer Education in 2024
How to keep your end-users engaged? How to fast-track product adoption?...
[REPORT] Insights from 2500+CS Leaders
Delve into the findings of our comprehensive study, "State of the CS Nation"
What is Product Adoption Rate?
Mastering product adoption rate metrics is the key to propelling your product into...
Top Customer Education Platforms
It is reported that trained customers are 68% more likely to use a product regularly, 56% ...
How to Measure the Success of Your Onboarding Process
Insufficient onboarding causes 40-60% of post-signup users to drop out...
The Best Ways To Customize Onboarding
In this article, we discuss how personalizing onboarding makes a big...
[REPORT] Insights from 2500+CS Leaders
Delve into the findings of our comprehensive study, "State of the CS Nation"
[GUIDE] Digital Customer Education in 2024
How to keep your end-users engaged? How to fast-track product adoption?...
[EBOOK] Rethink Customer Onboarding & Education
Mastering product adoption rate metrics is the key to propelling your product into...
How to Measure the Success of Your Onboarding Process
Insufficient onboarding causes 40-60% of post-signup users to drop out...
What is Product Adoption Rate?
Mastering product adoption rate metrics is the key to propelling your product into...
[REPORT] Insights from 2500+CS Leaders
Delve into the findings of our comprehensive study, "State of the CS Nation"
[GUIDE] Digital Customer Education in 2024
How to keep your end-users engaged? How to fast-track product adoption?...
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