Leverage the power of our customer community platform to shift towards a Low Touch Customer Success strategy. Less effort for your team, more value for your customers.
Scale Customer Onboarding
Maintaining high quality onboarding is one of the top challenges that comes with a growing customer base. Time to implement 1: many interactions and relieve your CS team workload!
Accelerate Product Adoption
Your customers deserve memorable learning experiences. Offer them the right content at the right time.
Increase Upsell & Customer Advocacy
Identify high potential (or at risk) customers to facilitate renewals and upsells. Pamper your customers and they will be your greatest ambassadors...
faster your time to activate
in support ticket load
increase in CS team productivity
Unleash the power of Discussions and let your customers ping the community with any question.
Let your customers share tips, learn best practices, and get answers to their burning questions. Reduce the workload on your CS team and enhance the overall customer learning experience.
Upskill your customers through live product sessions, office hours or expert masterclasses.
Stream and record any live event without multiplying tools. Just choose your workshop or webinar topic and let the magic happen in our built-in studio!
Create deeper bonds with your customers through dedicated communication channels.
Helpdesks and chatbots end up building too static and too 1:1 customer relationships. Now is the time to implement less top-down communication channels. Let your customers actively participate in a collaborative environment. Build direct, efficient and tailored interactions with them.
Centralize all your product marketing and education content (tutorials, ebooks, case studies, how to's…).
Over time, you've created so many resources for your customers. We provide you with the right library to store and order them, so that your audience can find the right information at the right time.
Segment your customers and sharpen your activation strategy.
Gain valuable insights to optimize customer education. Create groups and cohorts to offer custom onboarding to your customers.
Stop juggling with countless apps and tools to power up your customer community. Build bridges between your community platform and your CRM, ticketing and roadmap tools.
Customer Marketing Manager
This white paper is based on hundreds of interviews conducted in the SaaS sector, better yet, we also exchanged with...
Do you know what all your customers have in common? You do. Your company gathers them around a common cha...