How to build a B2B online customer community?

Community Building

Customer Community

B2B Community

Building a B2B customer community has been a hot topic for years now. But what do you know about building an online one?
  • How to build a B2B online customer community?
  • How to grow this community ?
  • How to assess it?


Define your goals: Before you begin building your community, it's important to define what you hope to achieve through it. Are you looking to improve customer engagement, increase sales, or gather feedback on your products or services? Knowing your goals will help you focus your efforts and measure the success of your community.Building a B2B online customer community is different from building a B2C community as the target audience is different, B2B communities are more professional, and the goals are different. They are more focused on networking and learning from peers, while B2C communities are more focused on socializing and expressing personal opinions.
Choose the right platform: There are many different platforms you can use to build your community, including forums, social media groups, and dedicated community software. Consider the features and functionality that are most important to you and your customers, and choose a platform that meets those needs.


Invite your customers: Once you have chosen a platform, it's time to start building your community. Invite your existing customers to join, and encourage them to invite their colleagues and peers. You can also use social media and email marketing to reach out to potential customers and invite them to join your community.
Engage with your customers: Once you have a community of customers, it's important to engage with them regularly. This includes responding to their questions and comments, sharing relevant content and resources, and hosting events and webinars. 


Measure your success: Eventually, it's important to measure the success of your community. This can include tracking metrics such as engagement, membership growth, and customer satisfaction. Use this data to make improvements and optimize your community over time.
By following these steps, you can build a successful B2B online customer community that helps you connect with and engage your customers while also providing them with valuable resources.
Some examples of B2B online customer communities are Spendesk, HubSpot and Webflow. They are professional communities where people can share their knowledge and expertise, ask questions, and learn from their peers.
The process of building a B2B online customer community involves several steps, including defining your goals, choosing the right platform, inviting your customers, engaging with them, and measuring your success. Each step is important to ensure the community is successful and meets the needs of your customers. To build your own B2B customer community, get started here!

Fix your hottest CS challenges with top notch Customer Education